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Imagine the scene, I was tidying the treatment room for my next client, when i come to lower the backrest on my electric couch it refuses to move.
Checked that the plug hadn’t come loose and it still didn’t work. I was in a real panic when I phoned Avalon Couches. I needn’t have worried, the lovely person at their end calmly talked me through changing the leads around, was very patient with me. I was so stressed I couldn’t focus on what she was saying. The problems seemed to be the actuator, which was promptly ordered. That was on Wednesday at 4.30pm. I couldn’t believe it when the courier handed me my package at 1pm Friday afternoon. (I’d had visions of me having to cancel even more appointments on Monday)
Such service is rare these days, thank you, thank you, you lovely people at Avalon. June 2024 Liz Jenkins

Great service, and Larissa was very helpful and accommodating, replying almost straightaway to my many emails. I opted for the 2-section Multiflex, as that was the couch I'd had previously, so I knew how perfect it was for me and my therapies and clients. One of the most important features is the electric control for the upper section - I use it all the time, and even had a client soon after getting the couch who couldn't lie fully flat; being able to lift the back up slightly was a godsend. As I now live on the Isle of Wight, my husband and I collected the couch ourselves to save the delivery charge - and I'm glad we did because it was a great experience going to the showroom and meeting Larissa and her colleagues in person. We felt very welcomed and nothing seemed too much trouble. I definitely recommend Avalon for their couches and their customer service. . May 2024 Debbie Blyth

I am so happy with my new massage couch from Avalon. From the very beginning of getting in touch, Larissa from the customer care team was super friendly, attentive and helpful when I was choosing what style of bed I wanted. All the way through to the delivery, and thereafter has been an angel to work with. The couch itself has exceeded all my expectations and I’ve already noticed the difference in my posture when working after 48 hours of having it in practice. For any massage therapists looking to invest in a new bed, the Multiflex 3 is the way to go! Thank you so much once again for such amazing service. . May 2024 Ella Hodgkinson

We first purchased an Avalon Electric couch back in 2020 & we love it - so much so that we have no upgraded another couch. Ordering process quick & simple with a great team that delivered and got the couch into place - highly recommend :-)’ May 2023 Lavina Cullen

Fantastic service from Sarah at Avalon couches. I urgently needed a spare part for my 22 year old couch. Sarah confirmed the correct part number and the spare was shipped overnight. It arrived promptly this morning, has been fitted and my couch is like new again. Thank you Avalon.🤩’ Yvette September 2022

Delighted with my MultiFlex 2 electric couch. Helpful service and advice, no fuss delivery to my 3rd floor treatment room and beautifully designed and engineered couch. Couldn't be happier. Thanks to the team.’ Kay Hay 2022

I bought a new electric therapy couch in December 2020. This company is professional in every way. Sarah in customer services is very helpful in helping you to decide what you need. No hard pressure sales, rather she goes to great lengths to ensure you purchase the right couch. I opted for an installation service which was definitely worth the extra money. The guys that delivered and installed the couch were friendly and professional and they did not leave until I was 100% happy. I highly recommend this company because I feel they sell first class couches which is so important for client safety. If you need a new couch, don`t buy something cheap from the internet, deal with Avalon and you will feel safe in the knowledge you have bought the best for yourself as a practitioner and your clients. Louise Crewe 2021

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