Frequently Asked Questions

Stock couches can be dispatched the next working day.

Due to our current order book on Avalon bespoke made to order Avalon Couches, the current lead time is in excess of up to 4-6 weeks. However we are able to offer a large selection from stock, please call or email us to discuss your requirements prior to placing your order if you are on working to a tight deadtime.

Once you place your order, you will recieve an order acknowledgement with the estimated lead time. Alternatively you can call or email the office to check what stock we have available for immediate dispatch.

If you are working to a tight deadline please contact us to go through your requirements and we will do our very best to meet these for you.

We offer a selection of delivery options depending on your location. We offer pallet delivery, and installation services to selected locations within the UK Mainland.

Pallet Delivery, 70 + VAT per pallet🚚 – Please Note. This is a palletised delivery, which is a door to door service, with a local haulage company. Therefore you will be responsible for unwrapping the pallet and getting the couch inside. It is fitted with four lockable castor wheels, so is fairly easy to manoeuvre. 

Delivery and installation, 1 Man (Ground Floor)  £150 + VAT 🚚 

Delivery and installation, 2 Man (1^st floor and above, including basement)  £210 + VAT 🚚🚚

Please check your deliveries carefully before signing. Please check that no damage has occurred in transit whilst the driver is present. If the parcel is damaged either refuse it or sign for it as “damaged”.

We also ask that you inspect your couch thoroughly after unpacking and if goods are not in perfect condition, please contact us within 24 hours of receipt. We regret that we are unable to accept any claims after this time.

If you require delivery outside of the UK, please contact the office for a shipment quotation.

To find out more, be sure to visit our delivery and installation page

Our installation service is available only in certain areas. Please refer to the list of counties below where we offer installation services. If your county is not listed, we regret that we are currently unable to offer installation services in your area.

You can book your installation date in advance to ensure we can accommodate your preferred schedule. We price ourselves on our flexibility with delivery times, and in most cases, we can delivery as early as 7am. This allow you to receive your brand new treatment couch before your working day begins, ensuring minimal disruption to your routine.

• Berkshire
• Buckinghamshire
• Cambridgeshire
• Devon
• Dorset
• East Sussex
• Essex
• Gloucestershire
• London
• Herefordshire
• Hertfordshire
• Kent
• Northamptonshire
• Oxfordshire
• Somerset
• Suffolk
• Surrey
• Warwickshire
• West Sussex
• Wiltshire
• Worcestershire

Delivery and installation, 1 Man (Ground Floor)  £150 + VAT 🚚

Delivery and installation, 2 Man (1^st floor and above, including basement)  £210 + VAT 🚚🚚

To find out more, be sure to visit our delivery and installation page

Removal of old couches is only available if you have selected installation of a new couch.

The cost for a removal is £95 + VAT. 

You will have the option to select this service at checkout once you have chosen your preferred delivery option. 

Use warm soapy water and/or Haz-tab or Clor-clean solution and a household cloth.

Rub evenly in the direction of the grain of the material

Rinse with clean water afterwards

DO NOT USE bleaches, solvents, abrasives, wax polishes or aerosol sprays

Zoflora is suitable in a diluted state. It should not be placed directly onto the fabric, unless it is diluted.

Avalon offers customers a three year warranty on the metal framework against defects in workmanship or materials. Electric motors carry a three year guarantee. Under the terms of the warranty wear and tear of cushions is not covered.

This guarantee excludes damage caused by misuse of the table.

Yes. We will never dispatch an Avalon Couch without speaking to you first.

• In the event of a cancellation of an order prior to despatch a 25% charge of the cancelled goods’ value will be incurred. Cancellations after despatch cannot be accepted. We are unable to accept responsibility for customers ordering goods to the wrong size, colour or specification.
• An order acknowledgment is issued on confirmation of your order, please check this thoroughly and advise any alterations/corrections immediately.
Returns:
• All orders and refunds are subject to the Avalon conditions above. Agreed refunds will be subject to a 25% administration charge and postage costs. Refunds will only be made on goods returned in unused condition. Request for returns must be made within 7 days of receipt and return charges must be paid by the customer.
• All items must be returned in their original packaging and be securely packed.
• Avalon cannot be held responsible for any loss or damage to parcels being returned. Goods returned under warranty – all warranties and indemnities are valid throughout the European community, however outside the UK mainland postage and packing is payable.