c/o Cresswell Engineering Limited
5 Headquarters Road
AVALON COUCHES GUARANTEE AND TERMS & CONDITIONS
• By Telephone: 0044 (0) 1373 822212
• By Email: enquiries@avalon-
• By Post: Avalon Couches, c/o Cresswell Engineering Services Ltd, 5 Headquarters Road, West Wilts Trading Estate, Westbury, Wiltshire, BA13 4JR
• All Avalon MultiFlex, MultiStyle & Volupturest electric tables are sold with a lifetime guarantee on the frame and a 3 year guarantee covering parts and labour excluding cushions. This guarantee excludes damage caused by misuse of the table.
• We accept most major debit and credit cards.
• Please make cheques payable to Cresswell Engineering Services Ltd. Cresswell Engineering Services is the holding company of Avalon Couches. Goods will not be despatched without prior payment and cheques must be cleared before despatch unless prior agreement has been made.
• Student discounts are available on application, please state your place of training, course details and tutor name. For members of professional bodies, e.g. FHT, please state your membership number. Discounts do not apply to package deals and no discounts can be used in conjunction with any other offer.
• Stock items can be dispatched within 24 hours provided payment has cleared. Manufactured items are normally available within 21 days for despatch subject to payment conditions. Avalon cannot accept responsibility for delays by carriers.
• Electric and static couches are sent by pallet, please note that the carriers will deliver the couch to the entrance of your premises, providing there is suitable access and no stairs or kerbs. We would advise that you have help available to assist in lifting the couch if necessary. Delivery will be between 9 a.m. and 5 p.m. Timed deliveries are available on request and for an additional cost.
• Details and prices of specialist delivery and installation for electric and static couches are available on request for certain areas.
• Once on your premises it is easier to unpack the couch to move it around. If your premises are not easy accessible or on an upper floor please let us know prior to despatch. We can arrange for the nuts and bolts which attach the pads to be only partially tightened. You can then easily remove the pads to move the couch and attach the nuts and bolts again when the couch is in its final position.
CANCELLATION & ALTERATIONS:
• In the event of a cancellation of an order prior to despatch a 15% charge of the cancelled goods’ value will be incurred. Cancellations after despatch cannot be accepted. We are unable to accept responsibility for customers ordering goods to the wrong size, colour or specification.
• An acknowledgment is issued on confirmation of your order and prior to despatch, please check this thoroughly and advise any alterations/corrections immediately.
• All orders and refunds are subject to the Avalon conditions above. Agreed refunds will be subject to a 15% administration charge and postage costs. Refunds will only be made on goods returned in unused condition. Request for returns must be made within 7 days of receipt and return charges must be paid by the customer.
• All items must be returned in their original packaging and be securely packed.
• Avalon cannot be held responsible for any loss or damage to parcels being returned. Goods returned under warranty – all warranties and indemnities are valid throughout the European community, however outside the UK mainland postage and packing is payable.
• Please check your deliveries carefully before signing. Please check that no damage has occurred in transit whilst the driver is present. If the parcel is damaged either refuse it or sign for it as “damaged”.
• We also ask that you inspect your couch thoroughly after unpacking and if goods are not in perfect condition please contact us within 24 hours of receipt. We regret that we are unable to accept any claims after this time.
Cresswell Engineering Services Limited T/A Avalon Couches -