Stock items can be dispatched within 24 hours provided payment has cleared. Manufactured items are normally available within 21 days for dispatch, subject to payment conditions. Avalon cannot accept responsibility for delays by carriers.
Electric massage tables in most cases are sent by pallet - please note that the carriers will deliver the couch to the entrance of your premises, providing there is suitable access and no stairs or kerbs. We would advise that you have help available to assist in lifting the couch if necessary. Delivery will be between 9 am and 5 pm. Timed deliveries are available on request and for an additional cost.
Once on your premises it is easier to unpack the couch to move it around. If your premises are not easy accessible or on an upper floor please let us know prior to dispatch. We can arrange for the nuts and bolts which attach the cushions to be only partially tightened - you can then easily remove the cushions to move the couch and attach the nuts and bolts again when the couch is in its final position.
Details and prices of specialist delivery and installation for electric couches are available on request for certain areas.
Portable massage tables are delivered by carrier to the entrance of your premises. Delivery will be between 9 am and 5 pm. Timed deliveries are available on request and for an additional cost.
All orders and refunds are subject to Avalon conditions. Agreed refunds will be subject to a 15% administration charge and postage costs. Refunds will only be made on goods returned in unused condition. Request for returns must be made within 7 working days of receipt. All return charges must be paid by the customer.
All items must be returned in their original packaging or securely wrapped in cardboard.
Avalon cannot be held responsible for any loss or damage to parcels being returned.
Goods returned under warranty – all warranties and indemnities are valid throughout the European community, however outside the UK mainland postage and packing may be payable.
Please check your deliveries carefully before signing. Please check that no damage has occurred in transit whilst the driver is present. If the parcel is damaged either refuse it or sign for it as "damaged".
We also ask that you inspect your couch thoroughly after unpacking and if goods are not in perfect condition please contact us within 24 hours of receipt. We regret that we are unable to accept any claims after this time.
SHIPPING OUTSIDE OF UK MAINLAND:
We are happy to ship all products outside of UK Mainland, however this will be at an extra cost depending on delivery address. Please contact us for delivery charges outside of UK Mainland.